Area Manager

Areas of Focus: (Hospitality, Drive-Thru, Training, Kitchen, Facilities, Food Safety)

“Building together a better workplace” 

Our Identity: 

We are a seasoned, multi-unit organization with a deep bench of senior leaders. We are a professional environment that develops leaders and strives to create a positive as well as enriching culture. We show appreciation to our team through competitive benefits, team celebrations, and sharing wins together. We are looking for leaders who love to teach, coach, drive, and encourage their team through active participation as well as creativity.  

Chick-fil-A stands as a premium, nationally recognized brand, celebrated for its commitment to excellence in customer service. At Chick-fil-A Greenwood, we aim to spread joy and inspire a more caring world through our remarkable food and service. We are deeply invested in positively impacting our community and fostering collective growth. 

Our Area Managers are responsible for leading and directing the team members as well as completing the tasks in their assigned area of the FSR restaurant during their shift. These responsibilities may include but are not limited to opening and closing their area assignment in the restaurant and managing the team, tasks, obstacles, and activities required to meet and/or surpass our brand standards and requirements of service, quality, safety, speed of service, productivity, and care in their area. They are responsible for achieving the assignments, and directives and goals set by the Directors of Restaurant Operations. 

Benefits:

For Full-Time Positions: Access to Medical & Life Insurance Plans.

Competitive Pay: Enjoy flexible hours, being closed on Sundays.

Educational Support: Benefit from college scholarship opportunities and tuition discounts.

Career Growth: We prioritize internal promotions and offer numerous advancement opportunities.

Employee Perks: Receive generous meal benefits and discounts. 401K for qualified employees. 

Qualifications 

• At least 18 years of age 
• Scheduled weekly a minimum of 20 hrs or more per week part-time or 30 hrs or more per week full-time 
• Open availability and agreeable to work multiple Saturdays per month as needed 
• Open availability and agreeable to work multiple Opening and Closing Shifts each week as needed 
• Prior leadership experience preferred not required 

(* Based on Hire Date & Training) 

• Completed & passed all Basic Team Member Courses in Pathway *
• Attend & complete within 12 months Leadership Training Course *
• Must be willing to work inside and outside of the restaurant during shift 
• Must be able to lift up to 30 pounds 
• Must be able to stand on your feet for the duration of your shift 

Requirements: 

Under the direction of the Directors and or MOD and in coordination with Area Managers organize, lead, and manage all service and delivery points with our customers to achieve our operational requirements and “Overall Satisfaction” benchmarks and contributing benchmarks of Attentive & Courteous, Speed of Service, Accuracy, Cleanliness, Temperature of Food, and Team Member Appearance 

• Work together to provide consistent remarkable experiences for our guests and team members 
• Know and teach the “Winning Hearts” Service Model and customer service requirements 
• Plan, execute and assign required work and tasks to be completed during your shift 
• Coordinate and communicate clearly with MOD and “Area Managers” team member positional assignments, breaks, rotations, & transitions
• Accelerate or adjust the pace of service to meet the demands of the business 
• Under the oversight of the Directors and or MOD add, trim, or reallocate labor to meet productivity benchmarks
• Complete all daily operational tasks, checklists, and reports by end of your shift 
• Ensure all Team Member appearance standards are communicated and in compliance with CFA operational requirements 
• Maintain a safe and clean daily working environment and equipment for our team members and guests 
• Ensure our dining areas and bathrooms are clean, sanitized, and ready for receiving guests at all times 
• Teach stewardship of our equipment and resources 
• Teach and monitor our Food Safety and Safety & Security requirements including health policy, hand washing, grooming, uniform cleanliness, and safe opening and closing procedures 
• Ensure that your area of the business is operating efficiently and supporting the business needs and flow 
• Meet all operational requirements in your area of responsibility 
• Lead and demonstrate our CFA values, Leadership Expectations, & Civility Code 
• Communicate clearly and kindly with other leaders and team members on your shift 
• Train and coach team members to higher levels of skill and effectiveness in your area 
• Anticipate ahead and make “ready” the area and for incoming leaders and teams 
• Learn to utilize huddles, one on ones, and training tools and resources to grow and develop team members
• Recommend and coordinate the recognition and celebration of team member and team wins with your director 
•  Follow and uphold our Policy Handbook 

Business Organization 

Direct Report -- Assistant Director of Operations (Hospitality) 

Internal organization: Owner/Operator > Executive Directors > Senior Director of Restaurant Operations > Director of Restaurant Operations > Assistant Directors of Restaurant Operations > Area Manager >Lead Trainers >Trainers >Team Members 

Monthly Key Business Performance Benchmarks: 

Forums & Meetings 

• Check Leadership SLACK & “Area” forums at clock-in 
• Stay current w/ @Chick-fil-A news and applicable CFA sites 
• Weekly check-in on Chick-fil-A (area of management) Facebook page 
• Attend assigned meetings on time and prepared 

Leadership Expectations: 

Skills Ability to ... 

• Organize and plan work 
• Lead and motivate team members to achieve our daily goals and monthly goals 
• Anticipate business, customer, and team member needs and prepare accordingly 
• Build a team and keep them focused on our mission 
• Develop strong and healthy business relationships 
• Teach, coach, and train others 
• Coach underperformance and manage a positive outcome

Leadership Committed to … 

• Integrity defined as leaning in and doing the right thing and honoring our values and policies 
• Professionalism by exhibiting maturity in communication and behavior 
• Ownership by taking responsibility for the outcomes and decisions 
• Coaching by influencing others to achieve greater performance and outcomes 

Attitude A choice to be … 

• Enthusiastic by exhibiting a passion for the business and excitement about Chick-fil-A 
• A Team Player by enjoying collaborating with others and serving others 
• Respectful by showing consideration and appreciation with authority, peers, and trainees. 
• Optimistic by representing the brand in a positive and growth-minded way. 

Readiness Prepared to be … 

• Proactive by assessing needs and taking the initiative 
• Flexible by adjusting quickly to changes and remain calm under pressure ❖ Efficient by using my time wisely and focusing on results 
• Competent by striving for high standards and personal excellence 

Scorecard: 

Key Performance Indicators Operations: 

• $$$ Productivity 
• Food Safety Score 
• Cash Management Risk 
• CEM Scores: Overall Satisfaction, Speed of Service, Attentive & Courteous 
• Additional Metrics: 
• Chain Rankings 
• $ Check Average 
• # Transactions (various sectors) 
• # Customer Comments (CEM) # Team Member Performance Scores